Frequently asked questions

The most frequent questions asked by our guests. However we can imagine that you can have other questions.

If so, feel free to contact us. We are more than happy to assist you!

Contact us

CHECK-IN

 


Check-in time is at 03:00 PM, however if the room is ready earlier you can already check-in. We unfortunately cannot guarantee the room to be ready before 03:00 PM. But your luggage can be stored in our secured storage room and our staff is more than happy to assist you with suggestions about the city.

CHECK-OUT

 


Check out time is 12:00 PM (noon). We are happy to store your luggage for your convenience if your travel plans are later in the day.

DEPOSIT

 


Upon check-in, a deposit of €100 is required. This can be done by cash or by credit card and will be returned after check-out. If the hotel house rules are broken, the deposit will not be returned.

BREAKFAST

 


We offer a healthy breakfast. The cost for breakfast is €15 per adult and €10 per child up till 12 years old, if you book the breakfast in advance. It is also possible to enjoy our breakfast last minute (same day) for €17,50 per adult and €12,50 per child up till 12 years old. 

Breakfast is available every day from 7:00 AM till 11:00 AM. 

Due to COVID-19 we offer à la carte breakfast, where you can order fresh croissants, delicous sandwiches, pancakes and a yoghurt bar. Due to the corona measures your order can be picked up from the breakfast area and enjoyed in your room. 

LUGGAGE STORAGE

 


Luggage can be stored in our secured storage room before check-in and after check-out if needed, free of charge.

PARKING

 


The Hendrick's Hotel unfortunately does not have its own parking spaces, but there are several options for parking:

Street parking

There are parking spaces available on the street. This is €7,50 per hour and is only recommended for very short parking. It is possible to load and unload your luggage in front of our hotel.

Parking garage

Across our hotel is the parking garage Oosterdok. The costs are €25 per 24 hours and it is 10 minutes walking distance from the hotel. The address is Oosterdoksstraat 150, 1011 DK Amsterdam.

Valet parking

Our valet parking service will drive your car to a private parking garage and will pick it up on the day of departure. You will not need to worry about parking anymore. The valet parking is €35 per 24 hours for a regular car and €40 per 24 hours for a mini van. Reservation for valet parking is required. Please contact us if you want to use our valet parking service. Please note this service is only available from 07:00 AM till 10 PM. 

Please note that the valet service is unavailable at the moment due to COVID-19.

EXTRA BED

 


Not all rooms are suitable to prepare an extra bed. We charge additional costs for preparing an extra bed. An extra bed is upon request and needs to be confirmed by the hotel. Please contact the hotel for the possibilities.

BABY COT

 


The maximum number of cots allowed depends on the room you choose. A child’s cot us upon request and needs to be confirmed by the hotel. The child’s cot can be prepared free of charge.

PAYMENT TYPES

 


The hotel accepts cash, credit card payments (VISA, Mastercard, American Express) and debit card. It is also possible to pay in advance with iDeal.

ACCESSIBILITY

 


An elevator is available for all floors, except for the 4th floor. In front of the building there is a small staircase of 7 steps. The hotel is not wheelchair accessible.

The Hendrick's Royal Sky rooms are located on the top floor and are reachable with elevator and stairs. The elevator goes till the 3rd floor and the last floor only by staircase. 

RATES POLICY

 


Rates are subject to service charge and government tax.

There are two main categories for our rates: flexible rate plans (with a free cancellation period), and non-refundable rate plans.

  • Our flexible rate plan offer flexibility, in case there are uncertainties. Cancellations or amendments are without charge if this is done within the free cancellation period. Payment can be done upon arrival. Please note that a guarantee (in the form of a pre-authorization of pre-payment) is needed.
  • Our non-refundable rate plans are with discounts and pre-payments are required. Cancellations or amendments are non-refundable.

SMOKING POLICY

 


There is a non-smoking policy throughout the hotel and there are also no smoking areas inside the hotel. We ask our guests to smoke outside.

DRUG POLICY

 


Drugs and drug use is not allowed in the hotel.

PET POLICY

 


Pets are not allowed in the hotel.